Customer Support & Service Overview
Shipping & Delivery
We provide several shipping options to fit your needs. Orders over $200 (total) qualify for free shipping. Available methods include USPS Priority, FedEx 2-Day (weekdays), FedEx Overnight, Overnight with Signature, and FedEx Saturday Delivery for eligible Friday orders placed before 12 PM PST. Orders completed before 12 PM PST on business days typically ship the same day. Orders submitted after that time, on weekends, or on holidays will ship the next business day.
Privacy & Security
All online orders are protected with 256-bit SSL encryption, ensuring a secure checkout experience. At Factor Peptides, your privacy matters. We strictly adhere to applicable state and federal privacy laws, and your personal information is used solely for order fulfillment.
Returns & Replacements
Due to product sensitivity and industry compliance, returns are not accepted. However, if you receive the wrong item or if there’s an issue with your order, just email us. We’ll quickly send a replacement to make it right.
Placing an Order
Orders can be placed online at any time—our website is available 24/7. Once your payment is confirmed, we’ll package your order and ship it through trusted carriers like USPS or FedEx. You’ll receive tracking info as soon as your package is dispatched.
Payments, Pricing & Promotions
We accept all major credit cards. Prices vary based on quantity, with discounted bulk rates available. Product pages display these discounts, and for larger wholesale inquiries, you’re welcome to contact us for a custom quote.
Email: service@factorpeptides.com
Order Tracking
You can register an account during checkout to track your orders, view history, and simplify future purchases. Guest checkout is always available. If you didn’t register and want an update on your order, just shoot us an email and we’ll help you out.
Your Satisfaction, Guaranteed
We stand by the quality of our products and our commitment to customer satisfaction. If you have any concerns, questions, or feedback, don’t hesitate to reach out. We respond to every inquiry and are always ready to help.